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The Business Link Niagara
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July 2008 Issue Now Available
The Business Link is A Business-to-Business Newspaper with a monthly distribution to over 8,000 businesses throughout Brantford, Brant, Haldimand/Norfolk and Oxford Counties. Our independently owned and operated publication is a targeted marketing investment providing you with a unique opportunity to promote your products and services to the exact customers you are trying to reach.
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Horizontal Thinking Our educational system has taught us to value vertical, deductive reasoning.””
BY JIM MEISENHEIMER
Ever since I was a kid selling subscriptions for my Newsday paper route on Long Island, I knew I was meant to sell. more...
Like Driving With The Rearview Mirror
“Coddling customers can sometimes seem like an enormous and expensive undertaking, but more and more success-driven companies are looking for creative ways to become more customer focused.”
BY JOHN YOUNG
You’ve heard adnausiam about identifying, finding and pursuing your target prospects and how you may, through strategic marketing planning, entice the prospects to try your business. As a business person you may feel that once you’ve got them in the door they will automatically love the image you’ve created, and things will move along nicely in the relationship building process. more...
Can You Remember What You Own? Forget It! “A personal property inventory provides detailed documentation of your assets and eases the claim process.”
Most clutter begins as a small pile that builds and spreads over time, taking on a life of its own until it becomes a mountain. That same thing happened to me years ago.
BY ALAN DEAN
Do you ever feel that somehow clutter has taken over your home, office, or life? Many of my clients do. At some point they have thrown up their hands and given in: “Why bother? It’s too much work. I don’t have time to be organized.” more...
Horizontal Thinking
Our educational system has taught us to value vertical, deductive reasoning.””
BY JIM MEISENHEIMER
Ever since I was a kid selling subscriptions for my Newsday paper route on Long Island, I knew I was meant to sell. Don’t get me wrong, it hasn’t always been easy. Even with my paper route, I had to deal with a sinister looking Mr. Kuhl. With those two missing front teeth and the glassy eyed look he had, he was always pushing me to get more orders. Sure I enjoyed selling and delivering the papers. And I really liked winning the prizes for winning the contests. I didn’t realize this until many years later—but selling really isn’t selling. Selling today is not about convincing and persuasion. It’s about helping buyers make good buying decisions. In fact, the more you try to convince and persuade, the more pushback you get—at least that’s been my experience. I’m still hooked on selling! The road to selling success is loaded with bumps, curves and potholes and you have to deal with all of them. In one of my first sales positions, working for a Healthcare company and selling laboratory supplies, I remember calling on a Food’s Research Facility in New York. I was young, cocky, and full of myself and determined to be successful. So, when I walked into the company’s main lobby, I asked Felicia, the receptionist, if I could speak to Brian N.—the purchasing agent. She called him. He came out. He was a big guy. He motioned me over to a sofa. I enthusiastically reached out to shake his hand as I was introducing myself. He then proceeded to burst my bubble. He said, “So you’re with Scientific Products.” I said, “Yes sir!”He said without any hesitation, “We don’t buy anything from your company. As a matter of fact the only time would we even consider buying something from your company, is if we desperately needed it and there was no place else on the planet earth to get it.” I was in shock. Before I could say anything, he stood up and turned away from me and walked through the swinging doors back to his office. What an experience. Felicia looked at me with what had to be an “I’m so sorry you had to experience that look.” Well just remember this. Sometimes you have to be patient. We had zero business when I inherited the account. Brian stuck to his guns and we had zero business during the first year I called on them. Sometimes you have to wait until someone retires. Sometimes you have to wait until someone moves on to get your foot in the door. Well about a year after Brian met with me, for the one and only time, he retired. A year later he moved on. And another year later, that company was my second largest account. That’s why I’m hooked on selling. What other job pays you according to your productivity—your sales? What other job pays you what your worth—yup, in sales you’re paid what your worth? What other job literally let’s you run your own business—for the most part? That’s why I’m hooked on selling. Selling is easy when you work hard at it. Obviously selling isn’t the right cup of tea for everybody. If you’re determined to achieve success for you and your family; If you aspire to bigger and better things; If you like to set and achieve goals; And if you love the adrenalin rush you get when closing the sale; And if you can accept the fact, “You can’t win them all…” You can get hooked on selling too! Finally, to be hooked on selling you gotta be hooked on learning.
To sign-up for Jim’s F–R–E–E The Start Selling More Newsletter and to get your copy of his Special Report titled, “The 12 Dumbest Things Salespeople Do” visit http://www.startsellingmore.com
CourtesyEzineArticles.com
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Like Driving With The Rearview Mirror
“Coddling customers can sometimes seem like an enormous and expensive undertaking, but more and more success-driven companies are looking for creative ways to become more customer focused.”
BY JOHN YOUNG
You’ve heard adnausiam about identifying, finding and pursuing your target prospects and how you may, through strategic marketing planning, entice the prospects to try your business. As a business person you may feel that once you’ve got them in the door they will automatically love the image you’ve created, and things will move along nicely in the relationship building process.
However, the truth is that once you’ve convinced them to give you a try, the challenge will be to create what business guru Ken Blanchard once referred to as “Raving Fans”; your preachers or advocates.
Understand that the “customer experience” is the new competitive battleground. Tom Knighton, head of the customer experience consulting firm Forum Corp., says: “It’s where business is going to be won or lost. It is the customer-focused companies that will emerge victorious in the battleground to attract and keep customers.”
It really comes down to giving your customers what they want, not just what you as businesses can sell them. What can you do to make people’s lives better? What experience can you provide that will live on with the customer long after you are out of the picture? Unless you can create an atmosphere (through customer-focused management) and employ the type of folks that are willing to deliver great service, all your other so-called marketing initiatives will be for nothing. Your people have to put the customer first, and you must lead them.
While researching for a recent presentation for the hospitality industry, I discovered that empathy was one of the most admired traits that customers identified with when staying at hotels. Many travel industry employees have no idea what the traveler is going through. Some visionary companies have created orientation programs that help workers understand what it feels like to be a guest far from home in unfamiliar surroundings. The most important thing that you can do for customers is to make them feel cared for as individuals. That means sweating the details and always looking for ways to provide extra customer care. It should become your company’s culture and must align with your customer’s thinking and needs.
Remember, the customer determines the expectations of your company. Image leads to perceptions which lead to expectations, which will in turn determine the actual experience. It is your task then to anticipate their needs even before the customer experiences your product or service. Look at it this way—waiting for requests from your customers is kind of like driving with your rearview mirror. Anticipate their needs and win customer loyalty.
The fact is that what people will talk about long after the experience is not whether your company is good or better than the competition, but rather that you provided a remarkable experience for them. One great experience with a customer can create lasting loyalty and word of mouth. And loyalty is the prize beyond satisfied. Sale guru Jeffery Gitomer sums it up this way: “Would you prefer your partner was loyal or satisfied?” Kinda says it all, doesn’t it?
John Young is President of Niagara–based JCY associates, he gives seminars and workshops, and conducts training programs on selling, marketing and advertising. He can be reached at 905-991-1756 or e–mail to john@getjohnyoung.com
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Can You Remember What You Own? Forget It! “A personal property inventory provides detailed documentation of your assets and eases the claim process.”
Most clutter begins as a small pile that builds and spreads over time, taking on a life of its own until it becomes a mountain. That same thing happened to me years ago.
BY ALAN DEAN
Do you ever feel that somehow clutter has taken over your home, office, or life? Many of my clients do. At some point they have thrown up their hands and given in: “Why bother? It’s too much work. I don’t have time to be organized.”
If you have ever felt this way, begin thinking about how the clutter began. Most clutter begins as a small pile that builds and spreads over time, taking on a life of its own until it becomes a mountain. That same thing happened to me years ago.
I have always hated filing (ironic, huh?) and used to place my paperwork to file into a large milk crate. When the papers reached the top of the crate, I would think about filing. By the time I could find the two to three hours needed to file, the crate was spilling its papers all over my closet.
I had let a task of filing a few papers each day become a project that took me hours to complete. Realizing that I was making too much work (and stress) for myself, I filed the mountain of papers and tossed the crate. I then filed more frequently, breaking up a potential project into smaller, manageable tasks. It had been a struggle to find three hours of time to file a huge pile, but it was much easier to find 20 minutes in a busy week. I also saved time by not having to paw through the contents of the crate to find a needed article (which was always on the bottom!). Today, I file daily, which takes less than five minutes, and I don’t dread the small task.
What tasks in your daily routines have you turned into projects because you regularly put them off?
Here are some common tasks people struggle with:
• Opening mail
• Shredding paper
• Returning calls and /or emails
• Paying bills
• Returning items to a store
• Doing laundry
• Balancing the check book
• Getting broken items fixed
• Making medical or dental appointments
• Putting today’s “stuff” away
Which tasks do you put off? Decide today not to let simple tasks become projects. When tempted to procrastinate, take five minutes to get the task done and congratulate yourself. While the mountains of clutter may still need to be addressed, you won’t be making them any larger. Who knows, you may even find an extra ten minutes to get started on one of the mountains.
Don’t let a task become a project. Doing the small tasks while they are still small will eventually become a habit, leaving time for activities you want to accomplish.
CourtesyEzineArticles.com
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In partnership with The Business Link, we are pleased to offer you Kick Starters™ available for purchase at www.kickstarters.ca Mention The Business Link to receive 20% off on orders over 100. For every sale of KickStarters™, a $1.00 donation will be allocated to Habitat for Humanity.
To learn more about exciting reseller opportunities, please contact: Gerry Visca, Chief Creative Officer, Network ISG, gerry@networkisg.com , 1-866-811-FUEL (3835) Ext.111
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